Refund & Payment Policy

At Maritime Academy Training, we value transparency and fairness in all our transactions. This Refund & Payment Policy explains the terms under which payments are processed and refunds may be granted.

By completing a payment on this website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Scope of Services

Maritime Academy Training provides professional training courses and educational services, delivered either online or in-person.

All services offered are intangible and non-physical in nature.

2. Payment Methods

We accept payments through secure and encrypted systems, including:

  • Credit and debit cards via Stripe

  • Direct bank transfer

All transactions are processed securely in accordance with international payment standards.

3. Refund Eligibility

Refund requests are reviewed on a case-by-case basis and are subject to the following conditions:

A full refund may be granted within seven (7) calendar days from the date of payment only if:

  • The course or training session has not yet started, and

  • The participant has not accessed, downloaded, or used any training materials or platform resources.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • The course has already started

  • Training materials, recordings, or platforms have been accessed

  • The refund request is made after the 7-day period

  • The service was purchased at a discounted or promotional price

  • Administrative or registration fees

5. Course Cancellation by the Academy

In the unlikely event that Maritime Academy Training cancels or postpones a scheduled course:

  • Participants will be entitled to either:

    • A full refund, or

    • Enrollment in a future session of the same course, at no additional cost

6. Refund Processing Time

Approved refunds will be issued using the original payment method.

Please note:

  • Refund processing times may vary depending on the bank or Stripe policies

  • Estimated processing time is 5 to 10 business days

7. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes initiated without prior communication may result in:

  • Suspension of access to services

  • Permanent restriction from future enrollments

We strongly encourage customers to contact us first to resolve any payment concerns amicably.

8. Legal Compliance

This policy complies with applicable consumer protection and e-commerce regulations and is designed to meet the requirements of international payment processors, including Stripe.

9. Contact Information

For any inquiries related to payments or refunds, please contact us:

📧 Email: [email protected]
📍 Business Address: 7 Coronation Road, London, NW10 7PQ, United Kingdom

10. Acceptance of Terms

By proceeding with payment, you expressly agree to this Refund & Payment Policy and waive any claims outside the conditions stated above.